Average Queue Time: We try to answer tickets within one business day, but depending on the current load the wait time can be slightly longer.
Please Note Before Posting: Every time you post a new comment before we have a chance to respond your tickets gets unintentionally bumped to the bottom of the queue since tickets on our end are sorted from oldest to newest in terms of last comment posted. If you have additional comments prior to us responding, please edit them into the initial post :)
Before posting, please ensure:
Your theme version is up to date. You can find a list of all bug fixes and changes here to refer to in the official changelog on the item page.
Your plugins are up to date & you've tested to make sure a plugin conflict isn't the reason for your issue. If a plugin is indeed causing your issue, include the name of the plugin in the ticket.
Your WordPress installation is v3.8+
If you think we will need access to your site please provide us with login details to your WordPress install so we can check it out on the first response and not have to ask for access first. :)
Thanks for purchasing one of our themes or plugins!